SHIPPING & DELIVERY POLICY

Effective Date: June 1, 2026

1. INTRODUCTION

Welcome to Aqua Boat Covers.

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, tracked, and handled after purchase from Aqua Boat Covers. This policy is intended to provide customers with a clear understanding of our shipping procedures, estimated delivery timelines, responsibilities, and limitations.

Aqua Boat Covers is owned and operated by GEM AIR-SEA SYSTEMS US INC (“Company”, “we”, “our”, or “us”).

By placing an order through our website, you agree to the terms outlined in this Shipping & Delivery Policy.

2. COMPANY INFORMATION

Brand Name

Aqua Boat Covers

Legal Entity

GEM AIR-SEA SYSTEMS US INC

Customer Support

Phone: +1 6049 461 063

Email: support@aquaboatcovers.com

Website: www.aquaboatcovers.com

3. SHIPPING COVERAGE

We reserve the right to:

• Modify shipping destinations
• Restrict shipping to certain locations
• Suspend shipping services to specific areas
• Refuse shipments where delivery cannot reasonably be completed

at our sole discretion.

4. PRODUCTS COVERED UNDER THIS POLICY

This Shipping & Delivery Policy applies to all products sold through Aqua Boat Covers, including but not limited to:

• Boat Covers
• Marine Accessories
• Replacement Components
• Related Marine Products

Additional shipping restrictions may apply to certain products due to size, weight, carrier limitations, or destination requirements.

5. ORDER PROCESSING TIME

Orders are generally processed within:

Standard Processing Time

3–5 Business Days

Processing time begins after:

• Successful payment authorization
• Fraud verification (if required)
• Order confirmation

Processing time does not include:

• Weekends
• Federal holidays
• Carrier delays
• Extraordinary circumstances

During periods of increased demand, processing times may be extended.

6. ORDER VERIFICATION

To protect our customers and business from fraudulent activity, certain orders may require additional verification.

Verification may include:

• Address confirmation
• Payment validation
• Identity verification
• Contact verification

Orders requiring verification may experience processing delays.

Failure to provide requested information may result in order cancellation.

7. SHIPPING METHODS

Aqua Boat Covers may utilize one or more shipping carriers depending on:

• Destination
• Product size
• Product weight
• Carrier availability
• Service level selected

Carriers may include:

• UPS
• FedEx
• USPS
• DHL
• Regional delivery providers

Carrier selection remains at our sole discretion unless otherwise specified.

8. ESTIMATED DELIVERY TIMES

After shipment, most orders are delivered within:

Standard Delivery

Approximately 7 Business Days

Delivery estimates are based on normal operating conditions and are not guaranteed.

Actual delivery times may vary due to:

• Carrier delays
• Weather conditions
• Peak shipping seasons
• Natural disasters
• Transportation disruptions
• Government actions

9. SHIPPING CHARGES

Shipping charges are calculated during checkout and may vary based on:

• Product size
• Product weight
• Shipping destination
• Shipping method selected
• Promotional offers

Customers will be able to review shipping costs before finalizing their purchase.

We reserve the right to modify shipping fees without prior notice.

10. FREE SHIPPING PROMOTIONS

From time to time, Aqua Boat Covers may offer free shipping promotions.

Such promotions:

• May be limited to specific products
• May require minimum order values
• May apply only to certain geographic locations
• May be modified or discontinued at any time

Promotional shipping offers are subject to separate terms and conditions.

11. ORDER CONFIRMATION

After placing an order, customers will generally receive:

Order Confirmation

Confirming:

• Order details
• Billing information
• Product information
• Purchase amount

Receipt of an order confirmation does not guarantee shipment.

Orders remain subject to acceptance and availability.

12. SHIPPING CONFIRMATION

Once an order ships, customers will generally receive a shipping confirmation email.

The confirmation may include:

• Shipment status
• Carrier information
• Tracking number
• Estimated delivery date

Customers are responsible for monitoring shipment progress using the provided tracking information.

13. TRACKING INFORMATION

Tracking information is generally provided once the shipment has been handed to the carrier.

Tracking updates are generated by third-party carriers.

Aqua Boat Covers is not responsible for:

• Tracking delays
• Carrier system outages
• Inaccurate tracking updates

Customers should contact the shipping carrier directly for real-time tracking information when necessary.

14. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate shipping information.

Please verify:

• Full name
• Street address
• Apartment or suite numbers
• City
• State
• ZIP code
• Contact information

Incorrect or incomplete information may result in:

• Delivery delays
• Additional shipping fees
• Returned packages
• Lost shipments

Aqua Boat Covers is not responsible for losses resulting from customer-provided address errors.

15. ADDRESS CHANGES

Address modifications may only be possible before shipment.

Once an order has been shipped:

• Address changes may not be possible
• Carrier restrictions may apply
• Additional fees may apply

Customers should contact support immediately if address changes are required.

16. UNDELIVERABLE PACKAGES

Orders may be returned to us if deemed undeliverable due to:

• Incorrect addresses
• Incomplete addresses
• Refused delivery
• Failed delivery attempts
• Unclaimed packages

If a package is returned:

• Reshipping charges may apply
• Additional handling fees may apply
• Refunds may be reduced by shipping expenses

where permitted by law.

17. DELAYED SHIPMENTS

Although we strive to meet estimated delivery timelines, delays occasionally occur.

Common causes include:

• Severe weather
• Carrier backlogs
• Supply chain disruptions
• Public emergencies
• Customs inspections (if applicable)
• Transportation interruptions

Delivery dates are estimates only and are not guaranteed.

Aqua Boat Covers shall not be liable for delays beyond our reasonable control.

18. LOST PACKAGES

If tracking indicates that a package may be lost, customers should contact us promptly.

We may:

• Investigate with the carrier
• Request additional information
• Provide replacement options
• Offer alternative resolutions where appropriate

Lost package investigations may require several business days depending on carrier procedures.

19. STOLEN PACKAGES

Once a package is marked as delivered by the carrier, responsibility generally transfers to the recipient.

Customers are encouraged to:

• Monitor tracking updates
• Arrange secure delivery locations
• Retrieve packages promptly

Aqua Boat Covers is not responsible for packages stolen after confirmed delivery.

However, we may assist customers in filing carrier claims where applicable.

20. DAMAGED SHIPMENTS

If your order arrives damaged, please notify us within:

48 Hours of Delivery

Customers should provide:

• Order number
• Photos of damaged packaging
• Photos of damaged products
• Description of damage

Failure to report shipping damage promptly may affect claim eligibility.

21. PARTIAL SHIPMENTS

In certain circumstances, orders may ship in multiple packages.

Reasons may include:

• Product availability
• Warehouse logistics
• Carrier limitations
• Package size restrictions

Customers will generally receive tracking information for each shipment when available.

22. DELIVERY REFUSALS

Customers who refuse delivery may be responsible for:

• Return shipping costs
• Carrier handling fees
• Original shipping expenses

Refunds may be reduced by applicable charges where permitted by law.

23. SHIPPING RESTRICTIONS

We reserve the right to restrict shipments to locations where:

• Carrier service is unavailable
• Delivery risks are excessive
• Fraud concerns exist
• Legal restrictions apply

Orders affected by shipping restrictions may be canceled and refunded.

24. FORCE MAJEURE EVENTS

Aqua Boat Covers shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Hurricanes
• Floods
• Fires
• Earthquakes
• Pandemics
• Labor strikes
• Government actions
• Transportation disruptions
• Cybersecurity incidents

Delivery timelines may be extended during such events.

25. RISK OF LOSS

Ownership and risk of loss pass to the customer upon transfer of the shipment to the carrier or upon delivery, depending on applicable law and carrier arrangements.

Customers are responsible for safeguarding delivered packages.

26. SHIPPING POLICY CHANGES

Aqua Boat Covers reserves the right to modify this Shipping & Delivery Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

The Effective Date listed above reflects the most recent version.

27. LIMITATION OF LIABILITY

To the fullest extent permitted by law, GEM AIR-SEA SYSTEMS US INC shall not be liable for:

• Shipping delays
• Carrier errors
• Lost profits
• Business interruptions
• Indirect damages
• Consequential damages
• Incidental damages

arising from shipment or delivery issues beyond our reasonable control.

28. CONTACT INFORMATION

For questions regarding shipping, delivery, tracking, damaged shipments, lost packages, or address changes, please contact:

Aqua Boat Covers
Owned and Operated by GEM AIR-SEA SYSTEMS US INC

Phone: +1 6049 461 063

Email: support@aquaboatcovers.com

Website: www.aquaboatcovers.com

By placing an order with Aqua Boat Covers, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.