RETURN & REFUND POLICY

Effective Date: June 1, 2026

1. INTRODUCTION

Thank you for shopping with Aqua Boat Covers.

Aqua Boat Covers is owned and operated by GEM AIR-SEA SYSTEMS US INC (“Company,” “we,” “our,” or “us”). We are committed to providing quality boat covers and marine accessories while ensuring a fair and transparent return and refund process for our customers.

This Return & Refund Policy explains the conditions, procedures, timelines, and requirements for returns, exchanges, refunds, damaged products, defective merchandise, and warranty-related claims.

By purchasing from Aqua Boat Covers, you acknowledge and agree to the terms outlined in this policy.

2. COMPANY INFORMATION

Brand Name

Aqua Boat Covers

Legal Entity

GEM AIR-SEA SYSTEMS US INC

Customer Support

Phone: +1 6049 461 063

Email: support@aquaboatcovers.com

Website: www.aquaboatcovers.com

3. RETURN ELIGIBILITY

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return subject to the terms outlined below.

To qualify for a return:

• The return request must be submitted within 30 calendar days of delivery.
• The product must be unused.
• The product must be in original condition.
• The product must be free from damage caused by the customer.
• The product must include all original packaging, tags, manuals, accessories, and documentation.
• Proof of purchase must be provided.

Returns submitted after the 30-day return window may not be accepted.

4. PRODUCTS ELIGIBLE FOR RETURN

The following products may generally be returned if they meet the eligibility requirements outlined in this policy:

Boat Covers

• Unused boat covers
• Covers returned in original condition
• Covers with original packaging

Marine Accessories

• Unused marine accessories
• Accessories returned in original packaging
• Accessories that have not been installed or modified

Approval of all returns remains subject to inspection upon receipt.

5. NON-RETURNABLE ITEMS

For safety, quality control, and inventory management reasons, the following items may not be eligible for return:

Products Showing Signs of Use

Including but not limited to:

• Installed products
• Used boat covers
• Products exposed to water, weather, chemicals, or environmental conditions
• Products with stains, dirt, odors, or damage

Damaged Customer Returns

Products damaged due to:

• Improper installation
• Improper storage
• Neglect
• Misuse
• Unauthorized modification

Missing Components

Returns may be rejected if:

• Original packaging is missing
• Essential accessories are missing
• Manuals or included components are absent

Clearance or Final Sale Products

Any products specifically identified as:

• Final Sale
• Clearance
• Non-Returnable

unless required by applicable law.

6. HOW TO REQUEST A RETURN

Before returning any item, customers must contact our customer support team.

Return Request Information

Please provide:

• Full name
• Order number
• Email address used for purchase
• Product name
• Reason for return
• Photographs (if applicable)

Contact Information

Email: support@aquaboatcovers.com

Phone: +1 6049 461 063

Our team may request additional information to evaluate the return request.

Returns sent without authorization may experience delays or may not be accepted.

7. RETURN AUTHORIZATION

Once your request is reviewed, we may issue return instructions.

Approval of a return request does not guarantee approval of a refund.

All returned items are subject to inspection after receipt.

We reserve the right to:

• Approve returns
• Deny returns
• Request additional documentation
• Request additional photographs

where necessary.

8. RETURN SHIPPING RESPONSIBILITY

Customer-Paid Return Shipping

Unless otherwise required by law or approved due to an error on our part, customers are responsible for all return shipping costs.

This includes:

• Carrier fees
• Insurance costs
• Packaging expenses
• Tracking services

Original shipping charges paid during checkout are generally non-refundable.

We strongly recommend using a trackable shipping method.

9. LOST OR MISSING RETURN SHIPMENTS

Customers are responsible for ensuring returned products are successfully delivered.

We are not responsible for:

• Lost return packages
• Misrouted returns
• Untracked shipments
• Carrier-related issues during return transit

Customers should retain:

• Tracking numbers
• Shipping receipts
• Delivery confirmation records

until the return process is complete.

10. RETURN INSPECTION PROCESS

After receiving a returned product, we will inspect the item to determine eligibility.

Inspection may include evaluation of:

• Product condition
• Usage indicators
• Missing components
• Packaging condition
• Signs of misuse
• Damage caused after delivery

Inspection timelines may vary depending on order volume and product type.

11. REFUND ELIGIBILITY

Refunds may be approved when:

• The returned item satisfies return requirements.
• The product passes inspection.
• The return request was submitted within the applicable return period.

Refund approval remains at the sole discretion of Aqua Boat Covers based on compliance with this policy.

12. REFUND METHODS

Approved refunds will be issued to the original payment method used during purchase.

Possible payment methods include:

• Credit cards
• Debit cards
• Stripe-supported payment methods

For security reasons, refunds cannot generally be issued to an alternative payment method.

13. REFUND PROCESSING TIMES

Once approved, refunds are typically processed within:

5–10 business days

Actual posting times may vary depending on:

• Banking institutions
• Card issuers
• Payment processors
• Financial networks

Customers should allow additional processing time if required by their financial institution.

14. PARTIAL REFUNDS

In certain circumstances, partial refunds may be issued.

Examples may include:

• Products returned with missing components
• Products returned with damaged packaging
• Products showing minor signs of handling inconsistent with new condition

Partial refund determinations are made at our sole discretion where permitted by law.

15. SHIPPING CHARGES

Unless otherwise required by applicable law:

• Original shipping charges are non-refundable.
• Expedited shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer.

Refunds generally apply only to the product purchase price.

16. ORDER CANCELLATIONS

Customers may request cancellation of an order before shipment.

However:

• Cancellation requests are not guaranteed.
• Orders that have entered fulfillment may not be canceled.
• Orders that have shipped cannot be canceled and must follow the return process.

Customers should contact support as soon as possible if cancellation is desired.

17. REFUSED DELIVERIES

If a shipment is refused by the customer:

• Shipping charges may not be refunded.
• Return shipping charges may be deducted from any approved refund.
• Additional handling fees may apply where permitted by law.

18. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, losses, or additional expenses caused by:

• Incorrect addresses
• Incomplete addresses
• Invalid contact information

Any additional shipping costs resulting from customer errors may be deducted from applicable refunds.

19. DAMAGED PRODUCTS DURING DELIVERY

If your order arrives damaged during shipping, please notify us within 48 hours of delivery.

To assist with investigation and claims processing, customers should provide:

• Order number
• Photographs of packaging
• Photographs of product damage
• Description of the issue

Failure to report shipping damage promptly may affect available remedies.

20. INCORRECT PRODUCTS RECEIVED

If you receive the wrong product, please contact us within 7 days of delivery.

We may request:

• Product photographs
• Packaging photographs
• Order details

Upon verification, we may provide replacement, exchange, refund, or other appropriate remedies.

21. DEFECTIVE PRODUCTS

Products exhibiting manufacturing defects may qualify for:

• Replacement
• Repair
• Warranty service
• Refund

subject to inspection and verification.

Defective product claims may also be subject to our Warranty Policy.

22. EXCHANGES

At our discretion, exchanges may be offered when:

• Inventory is available
• The returned product meets return requirements

Exchange requests are not guaranteed.

If exchange inventory is unavailable, a refund may be issued where appropriate.

23. FRAUD PREVENTION

To protect customers and the Company, we reserve the right to investigate:

• Suspicious returns
• Excessive return activity
• Fraudulent claims
• Chargeback abuse

We may deny refunds or returns where fraud is suspected.

24. CHARGEBACKS

Customers are encouraged to contact Aqua Boat Covers directly before initiating a chargeback with their financial institution.

We are committed to resolving concerns promptly and professionally.

Fraudulent or abusive chargebacks may result in:

• Account restrictions
• Refusal of future orders
• Legal remedies where applicable

25. LIMITATION OF LIABILITY

To the fullest extent permitted by law, GEM AIR-SEA SYSTEMS US INC shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits
• Loss of use
• Loss of business opportunities

arising from return requests, refund disputes, or product dissatisfaction.

26. STATE LAW RIGHTS

Certain states may provide additional consumer rights.

Nothing in this policy is intended to limit rights that cannot be waived under applicable law.

Where state law provides greater protection, applicable legal requirements shall prevail.

27. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Return & Refund Policy at any time.

Changes become effective immediately upon posting on our website.

Customers are encouraged to review this policy periodically.

The Effective Date listed at the top of this page indicates the latest revision.

28. CONTACT US

For return requests, refund inquiries, exchanges, damaged product reports, or general assistance, please contact:

Aqua Boat Covers
Owned and Operated by GEM AIR-SEA SYSTEMS US INC

Phone: +1 6049 461 063

Email: support@aquaboatcovers.com

Website: www.aquaboatcovers.com

By purchasing products from Aqua Boat Covers, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.